@font-face{font-family:Inter;src:url(/v7/inter-latin.woff2)format("woff2");font-style:normal;font-weight:100 900;font-display:swap}@font-face{font-family:JetBrains Mono;src:url(/v7/jetbrains-mono-variable.woff2)format("woff2");font-style:normal;font-weight:100 800;font-display:swap}:root{--canvas:#f4f7fb;--surface:#fff;--surface-muted:#eaf0f8;--text-strong:#14243b;--text:#354760;--text-muted:#596d86;--border:#dce4ef;--primary:#31557d;--primary-hover:#244361;--on-primary:#fff;--primary-soft:#e7effa;--sidebar:#112a46;--sidebar-text:#cbd8ea;--sidebar-active:#294b71;--attention:#865a10;--attention-soft:#fff5de;--danger:#b13642;--danger-soft:#fdeef0;--chart-1:#31557d;--chart-2:#759ad0;--chart-3:#a6b9d5;--focus:#719cdb;--shadow:0 2px 8px #112a460a;--shadow-pop:0 12px 32px #112a4629;--r-control:8px;--r-card:12px;--r-dialog:16px;--sans:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",system-ui,sans-serif;--mono:"JetBrains Mono",ui-monospace,SFMono-Regular,Menlo,monospace}html[data-theme=dark]{--canvas:#0b1220;--surface:#131f32;--surface-muted:#1b2a41;--text-strong:#f0f5fc;--text:#c4d1e3;--text-muted:#9bafc8;--border:#2c3d56;--primary:#8cb8f2;--primary-hover:#a7cafa;--on-primary:#10203a;--primary-soft:#20395a;--sidebar:#0e1c30;--attention:#f5c66a;--attention-soft:#392b16;--danger:#ffa0aa;--danger-soft:#3e212d;--chart-1:#8cb8f2;--chart-2:#5d87c5;--chart-3:#a6b9d5;--shadow:0 2px 8px #00000047;--shadow-pop:0 12px 32px #00000073}*,:before,:after{box-sizing:border-box}html,body{height:100%;margin:0}body{font-family:var(--sans);background:var(--canvas);color:var(--text);-webkit-font-smoothing:antialiased;text-rendering:optimizelegibility;font-size:14px;line-height:22px}h1,h2,h3,h4{color:var(--text-strong);margin:0;font-weight:600}h1{letter-spacing:-.01em;font-size:28px;font-weight:650;line-height:36px}h2{font-size:16px;line-height:24px}h3{font-size:14px;line-height:22px}p{margin:0}a{color:var(--primary);text-decoration:none}a:hover{text-decoration:underline}small{font-size:12px;line-height:18px}code,.mono{font-family:var(--mono);font-size:12.5px}:focus-visible{outline:3px solid var(--focus);outline-offset:2px;border-radius:4px}[hidden]{display:none!important}::selection{background:var(--primary-soft);color:var(--text-strong)}button{font:inherit;color:inherit;cursor:pointer}.btn{border-radius:var(--r-control);border:1px solid var(--border);background:var(--surface);min-height:40px;color:var(--text-strong);white-space:nowrap;justify-content:center;align-items:center;gap:8px;padding:0 14px;font-size:14px;font-weight:600;transition:background .12s,border-color .12s;display:inline-flex}.btn:hover:not(:disabled){background:var(--surface-muted);text-decoration:none}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);border-color:var(--primary);color:var(--on-primary)}.btn-primary:hover:not(:disabled){background:var(--primary-hover);border-color:var(--primary-hover)}.btn-danger{color:var(--danger);border-color:var(--danger);background:var(--surface)}.btn-danger:hover:not(:disabled){background:var(--danger-soft)}.btn-ghost{background:0 0;border-color:#0000}.btn-ghost:hover:not(:disabled){background:var(--surface-muted)}.btn-sm{min-height:32px;padding:0 10px;font-size:13px}.btn-icon{width:40px;padding:0}.btn-block{width:100%}input,select,textarea{font:inherit;color:var(--text-strong);background:var(--surface);border:1px solid var(--border);border-radius:var(--r-control);width:100%;min-height:40px;padding:8px 11px}textarea{resize:vertical;min-height:96px;line-height:21px}select{appearance:none;background-image:linear-gradient(45deg,transparent 50%,var(--text-muted) 50%),linear-gradient(135deg,var(--text-muted) 50%,transparent 50%);background-position:calc(100% - 15px) 17px,calc(100% - 10px) 17px;background-repeat:no-repeat;background-size:5px 5px;padding-right:30px}input:disabled,select:disabled,textarea:disabled{background:var(--surface-muted);color:var(--text-muted);cursor:not-allowed}.field{flex-direction:column;gap:6px;min-width:0;display:flex}.field>.label{color:var(--text-muted);font-size:12px;font-weight:600;line-height:18px}.hint{color:var(--text-muted);font-size:12px;line-height:18px}.row{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.row-tight{align-items:center;gap:6px;display:flex}.between{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:16px;display:flex}.stack{flex-direction:column;gap:24px;display:flex}.stack-sm{flex-direction:column;gap:12px;display:flex}.stack-xs{flex-direction:column;gap:6px;display:flex}.grow{flex:1;min-width:0}.spacer{flex:1}.grid{gap:16px;display:grid}.grid-4{grid-template-columns:repeat(4,1fr)}.grid-3{grid-template-columns:repeat(3,1fr)}.grid-2{grid-template-columns:repeat(2,1fr)}.grid-main{grid-template-columns:minmax(0,1.4fr) minmax(260px,1fr);align-items:start}.grid-split{grid-template-columns:minmax(0,1.6fr) minmax(280px,1fr);align-items:start}.auth{grid-template-columns:1fr 1fr;min-height:100vh;display:grid}.auth-brand{background:var(--sidebar);color:#fff;flex-direction:column;justify-content:space-between;gap:32px;padding:48px;display:flex}.auth-form{background:var(--canvas);flex-direction:column;justify-content:center;align-items:center;padding:48px 24px;display:flex}@media (max-width:860px){.auth{grid-template-columns:minmax(0,1fr)}.auth-brand{gap:20px;min-height:auto;padding:24px 20px}.auth-brand h2{font-size:20px!important;line-height:28px!important}.auth-form{padding:28px 20px}}.muted{color:var(--text-muted)}.strong{color:var(--text-strong)}.nowrap{white-space:nowrap}.tnum{font-variant-numeric:tabular-nums}.app{min-height:100vh;display:flex}.sidebar{background:var(--sidebar);width:224px;color:var(--sidebar-text);flex-direction:column;flex:0 0 224px;height:100vh;display:flex;position:sticky;top:0;overflow-y:auto}.brand{align-items:center;gap:10px;min-height:64px;padding:14px 16px;display:flex}.brand-tile{background:#fff;border-radius:10px;flex:0 0 44px;justify-content:center;align-items:center;width:44px;height:44px;padding:4px;display:flex;overflow:hidden}.brand-tile img{object-fit:contain;width:100%;height:100%;display:block}.brand-name{color:#fff;letter-spacing:-.01em;font-size:17px;font-weight:650}.nav{flex-direction:column;gap:2px;padding:6px 10px 20px;display:flex}.nav-group>.nav-item{width:100%}.nav-item{text-align:left;border-radius:var(--r-control);width:100%;color:var(--sidebar-text);background:0 0;border:0;align-items:center;gap:10px;min-height:38px;padding:9px 10px;font-size:14px;font-weight:500;display:flex}.nav-item:hover{color:#fff;background:#ffffff12;text-decoration:none}.nav-item .chev{opacity:.6;margin-left:auto;font-size:11px;transition:transform .15s}.nav-group[data-open=true] .chev{transform:rotate(90deg)}.nav-children{border-left:1px solid #ffffff1f;flex-direction:column;gap:2px;margin-left:12px;padding:2px 0 6px 12px;display:none}.nav-group[data-open=true] .nav-children{display:flex}.nav-child{color:var(--sidebar-text);opacity:.86;border-radius:6px;align-items:center;gap:8px;min-height:34px;padding:7px 10px;font-size:13.5px;display:flex}.nav-child:hover{color:#fff;opacity:1;background:#ffffff12;text-decoration:none}.nav-child.active,.nav-item.active{background:var(--sidebar-active);color:#fff;opacity:1;font-weight:600}.nav-count{color:#fff;font-variant-numeric:tabular-nums;background:#ffffff24;border-radius:999px;justify-content:center;align-items:center;min-width:22px;height:20px;margin-left:auto;padding:0 6px;font-size:11.5px;font-weight:650;display:inline-flex}.nav-count.urgent{background:var(--danger);color:#fff}html[data-theme=dark] .nav-count.urgent{color:#2a0e13}.main{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{background:var(--surface);border-bottom:1px solid var(--border);z-index:30;flex:0 0 64px;align-items:center;gap:12px;height:64px;padding:0 20px;display:flex;position:sticky;top:0}.page{flex:1;width:100%;max-width:1440px;margin:0 auto;padding:28px}.page-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:20px;margin-bottom:24px;display:flex}.page-head p{color:var(--text-muted);max-width:76ch;margin-top:6px}.burger{display:none}.search{flex:1;max-width:340px;position:relative}.search input{background:var(--canvas);padding-left:34px}.search .ico{color:var(--text-muted);pointer-events:none;position:absolute;top:50%;left:11px;transform:translateY(-50%)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--r-card);box-shadow:var(--shadow)}.card-head{border-bottom:1px solid var(--border);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;display:flex}.card-body{padding:20px}.card-body.tight{padding:12px 16px}.card-foot{border-top:1px solid var(--border);background:var(--canvas);border-radius:0 0 var(--r-card) var(--r-card);padding:12px 20px}.metric{flex-direction:column;gap:4px;padding:18px 20px;display:flex}.metric .label{color:var(--text-muted);align-items:center;gap:6px;font-size:13px;font-weight:500;display:flex}.metric .value{color:var(--text-strong);font-variant-numeric:tabular-nums;font-size:30px;font-weight:650;line-height:38px}.metric .value.na{color:var(--text-muted);font-size:20px;font-weight:600;line-height:38px}.metric .foot{color:var(--text-muted);font-size:12px;line-height:18px}.badge{white-space:nowrap;background:var(--surface-muted);color:var(--text);border:1px solid #0000;border-radius:999px;align-items:center;gap:5px;padding:2px 9px;font-size:12px;font-weight:600;line-height:18px;display:inline-flex}.badge-blue{background:var(--primary-soft);color:var(--primary)}.badge-amber{background:var(--attention-soft);color:var(--attention)}.badge-red{background:var(--danger-soft);color:var(--danger)}.badge-outline{border-color:var(--border);color:var(--text-muted);background:0 0}.badge .dot{background:currentColor;border-radius:50%;flex:0 0 6px;width:6px;height:6px}.sample-badge{background:var(--attention-soft);color:var(--attention);border:1px solid color-mix(in srgb,var(--attention) 30%,transparent);border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:12px;font-weight:650;display:inline-flex}.notice{border-radius:var(--r-control);background:var(--primary-soft);color:var(--text-strong);border:1px solid color-mix(in srgb,var(--primary) 22%,transparent);gap:10px;padding:12px 14px;font-size:13.5px;line-height:20px;display:flex}.notice .ico{flex:none;margin-top:1px}.notice-amber{background:var(--attention-soft);border-color:color-mix(in srgb,var(--attention) 32%,transparent)}.notice-red{background:var(--danger-soft);border-color:color-mix(in srgb,var(--danger) 32%,transparent)}.notice-plain{background:var(--surface-muted);border-color:var(--border);color:var(--text)}.notice strong{color:var(--text-strong)}.table-wrap{overflow-x:auto}table{border-collapse:collapse;width:100%;font-size:13.5px}th,td{text-align:left;border-bottom:1px solid var(--border);vertical-align:middle;padding:11px 14px}th{color:var(--text-muted);text-transform:uppercase;letter-spacing:.03em;white-space:nowrap;background:var(--canvas);font-size:12px;font-weight:650}tbody tr:last-child td{border-bottom:0}tbody tr.clickable:hover{background:var(--surface-muted)}td .mono{color:var(--text-muted)}.tabs{border-bottom:1px solid var(--border);gap:2px;display:flex;overflow-x:auto}.tab{min-height:42px;color:var(--text-muted);white-space:nowrap;background:0 0;border:0;border-bottom:2px solid #0000;align-items:center;gap:7px;margin-bottom:-1px;padding:10px 14px;font-size:13.5px;font-weight:600;display:inline-flex}.tab:hover{color:var(--text-strong)}.tab[aria-selected=true]{color:var(--primary);border-bottom-color:var(--primary)}.segmented{background:var(--surface-muted);border-radius:var(--r-control);gap:2px;padding:3px;display:inline-flex}.segmented button{min-height:32px;color:var(--text-muted);background:0 0;border:0;border-radius:6px;padding:6px 11px;font-size:13px;font-weight:600}.segmented button[aria-pressed=true]{background:var(--surface);color:var(--text-strong);box-shadow:var(--shadow)}.filters{flex-wrap:wrap;align-items:flex-end;gap:10px;display:flex}.filters .field{width:auto;min-width:150px}.chips{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.chip{background:var(--primary-soft);color:var(--primary);border-radius:999px;align-items:center;gap:6px;min-height:26px;padding:3px 6px 3px 10px;font-size:12.5px;font-weight:600;display:inline-flex}.chip button{color:inherit;background:0 0;border:0;border-radius:50%;padding:0 4px;font-size:14px;line-height:1}.workspace{border:1px solid var(--border);border-radius:var(--r-card);background:var(--surface);box-shadow:var(--shadow);align-items:stretch;gap:0;min-height:640px;display:flex;overflow:hidden}.queue{border-right:1px solid var(--border);background:var(--surface);flex-direction:column;flex:0 0 292px;width:292px;display:flex}.queue-head{border-bottom:1px solid var(--border);background:var(--canvas);padding:12px 14px}.queue-list{flex:1;overflow-y:auto}.case-row{text-align:left;border:0;border-bottom:1px solid var(--border);width:100%;color:inherit;background:0 0;padding:12px 14px;display:block}.case-row:hover{background:var(--surface-muted);text-decoration:none}.case-row[aria-current=true]{background:var(--primary-soft);box-shadow:inset 3px 0 0 var(--primary)}.case-row .id{font-family:var(--mono);color:var(--text-muted);font-size:12px;display:block}.case-row .title{color:var(--text-strong);margin:2px 0 5px;font-size:13.5px;font-weight:600;display:block}.conversation{flex-direction:column;flex:1;min-width:0;display:flex}.conv-head{border-bottom:1px solid var(--border);padding:14px 20px}.thread{background:var(--canvas);flex-direction:column;flex:1;gap:16px;padding:20px;display:flex;overflow-y:auto}.context-panel{border-left:1px solid var(--border);background:var(--surface);flex:0 0 280px;width:280px;overflow-y:auto}.workspace[data-context=collapsed] .context-panel{display:none}.workspace[data-context=expanded] .context-panel{display:block}.msg{flex-direction:column;gap:5px;max-width:min(80%,640px);display:flex}.msg.out{align-self:flex-end;align-items:flex-end}.msg .bubble{background:var(--surface);border:1px solid var(--border);color:var(--text);box-shadow:var(--shadow);border-radius:12px;padding:11px 14px;font-size:13.5px;line-height:21px}.msg.out .bubble{background:var(--primary-soft);border-color:color-mix(in srgb,var(--primary) 22%,transparent)}.msg.internal .bubble{background:var(--surface-muted);border-style:dashed}.message-media{grid-template-columns:repeat(auto-fit,minmax(148px,220px));gap:8px;margin-top:3px;display:grid}.message-media-link{border:1px solid var(--border);background:var(--surface);color:var(--text-muted);border-radius:10px;font-size:11px;text-decoration:none;overflow:hidden}.message-media-link img{aspect-ratio:4/3;object-fit:cover;background:var(--surface-muted);width:100%;display:block}.message-media-link span{padding:6px 8px;display:block}.msg .meta{color:var(--text-muted);flex-wrap:wrap;align-items:center;gap:7px;font-size:11.5px;display:flex}.composer{border-top:1px solid var(--border);background:var(--surface);flex-direction:column;gap:10px;padding:14px 20px;display:flex}.composer-to{color:var(--text-muted);font-size:12.5px}.composer-to strong{color:var(--text-strong)}.chart{width:100%;display:block}.chart text{font-family:var(--sans);fill:var(--text-muted);font-size:11px}.chart .grid-line,.chart .axis-line{stroke:var(--border);stroke-width:1px}.legend{color:var(--text-muted);flex-wrap:wrap;gap:16px;font-size:12.5px;display:flex}.legend .key{align-items:center;gap:6px;display:inline-flex}.legend .swatch{border-radius:3px;flex:0 0 11px;width:11px;height:11px}details.chart-table{margin-top:12px}details.chart-table>summary{cursor:pointer;color:var(--primary);padding:4px 0;font-size:12.5px;font-weight:600}details.chart-table table{border:1px solid var(--border);border-radius:var(--r-control);margin-top:8px}dialog{border:1px solid var(--border);border-radius:var(--r-dialog);background:var(--surface);width:100%;max-width:min(560px,100vw - 32px);color:var(--text);box-shadow:var(--shadow-pop);padding:0}dialog::backdrop{-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#0912208c}.dialog-head{padding:20px 24px 0}.dialog-head h2{font-size:18px;line-height:26px}.dialog-body{flex-direction:column;gap:14px;padding:14px 24px;font-size:13.5px;line-height:21px;display:flex}.dialog-foot{flex-wrap:wrap;justify-content:flex-end;gap:8px;padding:16px 24px 20px;display:flex}.toasts{z-index:80;flex-direction:column;gap:8px;max-width:380px;display:flex;position:fixed;bottom:20px;right:20px}.toast{background:var(--surface);border:1px solid var(--border);border-left:3px solid var(--primary);border-radius:var(--r-control);box-shadow:var(--shadow-pop);color:var(--text-strong);padding:12px 14px;font-size:13.5px;line-height:20px;animation:.18s ease-out toast-in}.toast.amber{border-left-color:var(--attention)}.toast.red{border-left-color:var(--danger)}.toast small{color:var(--text-muted);margin-top:2px;display:block}@keyframes toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.pop-wrap{position:relative}.pop{z-index:60;background:var(--surface);border:1px solid var(--border);border-radius:var(--r-card);min-width:240px;box-shadow:var(--shadow-pop);flex-direction:column;gap:2px;padding:6px;display:flex;position:absolute;top:calc(100% + 8px);right:0}.pop-wide{width:min(400px,100vw - 32px);padding:0}.pop-item{color:var(--text);text-align:left;background:0 0;border:0;border-radius:6px;align-items:center;gap:9px;width:100%;min-height:38px;padding:9px 10px;font-size:13.5px;display:flex}.pop-item:hover{background:var(--surface-muted);text-decoration:none}.pop-item[aria-checked=true]{color:var(--primary);background:var(--primary-soft);font-weight:600}.pop-label{color:var(--text-muted);text-transform:uppercase;letter-spacing:.04em;padding:9px 10px 5px;font-size:11.5px;font-weight:650}.empty{text-align:center;color:var(--text-muted);flex-direction:column;align-items:center;gap:10px;padding:48px 24px;display:flex}.empty h3{font-size:16px}.skeleton{background:linear-gradient(90deg,var(--surface-muted) 25%,var(--border) 50%,var(--surface-muted) 75%);background-size:200% 100%;border-radius:6px;animation:1.4s infinite sk}@keyframes sk{0%{background-position:200% 0}to{background-position:-200% 0}}.dl{grid-template-columns:minmax(120px,34%) 1fr;gap:0;font-size:13.5px;display:grid}.dl dt{color:var(--text-muted);border-bottom:1px solid var(--border);padding:8px 12px 8px 0}.dl dd{color:var(--text-strong);border-bottom:1px solid var(--border);margin:0;padding:8px 0}.dl>:nth-last-child(-n+2){border-bottom:0}.media-tile{aspect-ratio:4/3;border-radius:var(--r-control);border:1px solid var(--border);background:var(--surface-muted);color:var(--text-muted);text-align:center;flex-direction:column;justify-content:center;align-items:center;gap:6px;width:100%;padding:10px;font-size:12px;display:flex}.media-tile.blocked{background:var(--danger-soft);color:var(--danger);border-color:color-mix(in srgb,var(--danger) 30%,transparent);border-style:dashed}.steps{gap:4px;padding-bottom:4px;display:flex;overflow-x:auto}.step{border:1px solid var(--border);border-radius:var(--r-control);background:var(--surface);text-align:left;flex-direction:column;flex:1;gap:3px;min-width:118px;padding:10px 12px;display:flex}.step[aria-current=step]{border-color:var(--primary);background:var(--primary-soft)}.step .n{color:var(--text-muted);font-size:11.5px;font-weight:650}.step[aria-current=step] .n{color:var(--primary)}.step .t{color:var(--text-strong);font-size:13px;font-weight:600;line-height:18px}.step.done .n:after{content:" ✓";color:var(--primary)}.phone{border:1px solid var(--border);border-radius:var(--r-card);background:var(--canvas);width:390px;max-width:100%;box-shadow:var(--shadow);flex-direction:column;min-height:720px;margin:0 auto;display:flex;position:relative;overflow:hidden}.phone .m-top{background:var(--sidebar);color:#fff;z-index:5;align-items:center;gap:10px;min-height:60px;padding:10px 14px;display:flex;position:sticky;top:0}.phone .m-top .brand-name{font-size:15px}.phone .m-top .brand-tile{border-radius:8px;flex:0 0 36px;width:36px;height:36px}.phone .m-body{flex-direction:column;flex:1;gap:16px;padding:16px 14px 90px;display:flex;overflow-y:auto}.phone .m-sticky{background:var(--surface);border-top:1px solid var(--border);flex-direction:column;gap:8px;padding:12px 14px;display:flex;position:sticky;bottom:0}.phone .btn{min-height:44px}.phone .m-tabs{border-bottom:1px solid var(--border);background:var(--surface);z-index:4;gap:2px;display:flex;position:sticky;top:60px}.phone .m-tabs .tab{flex:1;justify-content:center;min-height:44px;padding:10px 6px;font-size:13px}.m-frame-note{text-align:center;color:var(--text-muted);margin-bottom:12px;font-size:12px}@media (max-width:1280px){.workspace[data-context=auto] .context-panel{display:none}.grid-4{grid-template-columns:repeat(2,1fr)}}@media (max-width:1024px){.sidebar{z-index:70;box-shadow:var(--shadow-pop);transition:transform .2s;position:fixed;top:0;left:0;transform:translate(-100%)}body[data-drawer=open] .sidebar{transform:none}body[data-drawer=open]:after{content:"";z-index:65;background:#09122080;position:fixed;inset:0}.burger{display:inline-flex}.page{padding:20px 16px}.grid-3{grid-template-columns:repeat(2,1fr)}.grid-main,.grid-split{grid-template-columns:minmax(0,1fr)}}@media (max-width:768px){h1{font-size:24px;line-height:32px}.grid-4,.grid-3,.grid-2,.grid-main,.grid-split{grid-template-columns:minmax(0,1fr)}.workspace{flex-direction:column;min-height:0}.queue{border-right:0;border-bottom:1px solid var(--border);flex:auto;width:auto;max-height:none}.conversation{min-height:520px}.btn,.tab{min-height:44px}.search{min-width:0;max-width:none}.topbar{gap:6px;padding:0 10px}.topbar .sample-badge,.topbar .btn-label{display:none}.topbar [data-pop=demo]{justify-content:center;width:40px;padding:0}.dl{grid-template-columns:1fr}.dl dt{border-bottom:0;padding-bottom:0}.dl dd{padding-top:2px}.toasts{max-width:none;left:12px;right:12px}}@media (prefers-reduced-motion:reduce){*,:before,:after{transition-duration:.001ms!important;animation-duration:.001ms!important}}@media print{.sidebar,.topbar,.toasts{display:none}}.sr-only{clip:rect(0,0,0,0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.loading-panel{color:var(--text-muted);justify-content:center;align-items:center;gap:9px;padding:32px 20px;font-size:13px;display:flex}.loading-spinner{border:2px solid var(--border);border-top-color:var(--primary);border-radius:50%;flex:0 0 15px;width:15px;height:15px;animation:.72s linear infinite kf-spin}@keyframes kf-spin{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.loading-spinner{border-top-color:var(--border);background:var(--primary);animation:none}}.failure-panel{text-align:center;color:var(--text-muted);background:var(--danger-soft);border:1px solid color-mix(in srgb,var(--danger) 30%,transparent);border-radius:var(--r-card);flex-direction:column;align-items:center;gap:8px;margin:16px;padding:24px 20px;display:flex}.failure-panel>svg{color:var(--danger)}.failure-panel strong{color:var(--text-strong);font-size:14px}.failure-panel p{max-width:46ch;font-size:13px;line-height:20px}.auth-card{width:100%;max-width:400px}.auth-brand-copy{max-width:40ch}.auth-brand-copy h2{color:#fff;font-size:26px;font-weight:650;line-height:34px}.auth-brand-copy p{color:#cbd8ead9;margin-top:14px;font-size:14px;line-height:22px}.auth-brand-foot{color:#cbd8ea99;font-size:12px}.auth-theme{justify-content:flex-end;margin-bottom:24px;display:flex}.auth-intro{color:var(--text-muted);margin-top:10px;line-height:22px}.auth-error{margin-top:20px}.auth-action,.auth-note{margin-top:24px}.auth-footnote{border-top:1px solid var(--border);margin-top:20px;padding-top:20px}.realtime{white-space:nowrap;background:var(--surface-muted);color:var(--text-muted);border:1px solid #0000;border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:12px;font-weight:650;display:inline-flex}.realtime.live{background:var(--primary-soft);color:var(--primary)}.realtime.connecting,.realtime.reconnecting{background:var(--attention-soft);color:var(--attention)}.realtime.offline{background:var(--danger-soft);color:var(--danger)}.scope-note{color:var(--text-muted);font-size:12px;line-height:18px}.queue-truncated{border-top:1px solid var(--border);color:var(--text-muted);padding:12px 14px;font-size:12px}.case-preview{color:var(--text-muted);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:12px;line-height:18px;display:block;overflow:hidden}.thread-group+.thread-group{border-top:1px dashed var(--border);margin-top:18px;padding-top:16px}.thread-group-head{align-items:baseline;gap:8px;margin-bottom:12px;display:flex}.thread-group-head strong{color:var(--text-strong);font-size:13px}.thread-group-head small{color:var(--text-muted);font-family:var(--mono);font-size:11.5px}.fixture-banner{background:var(--attention-soft);color:var(--attention);border-top:1px solid color-mix(in srgb,var(--attention) 30%,transparent);padding:10px 20px;font-size:12.5px;line-height:19px}.thread-empty{text-align:center;color:var(--text-muted);flex-direction:column;align-items:center;gap:8px;margin:auto;padding:40px 20px;display:flex}.thread-empty strong{color:var(--text-strong);font-size:14px}.thread-empty p{max-width:46ch;font-size:13px}.mobile-back{display:none}@media (max-width:768px){.mobile-back{display:inline-flex}.workspace[data-mobile=detail] .queue,.workspace[data-mobile=list] .conversation,.workspace[data-mobile=list] .context-panel{display:none}}input[type=checkbox],input[type=radio]{width:auto;min-width:0;min-height:0;accent-color:var(--primary);flex:none;block-size:17px;inline-size:17px;margin:0;padding:0}.setting-row{border-top:1px solid var(--border);align-items:flex-start;gap:12px;padding:13px 20px;display:flex}.setting-row+.setting-row{border-top:1px solid var(--border)}.setting-row>span{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.setting-row strong{color:var(--text-strong);font-size:13.5px}.setting-row small{color:var(--text-muted)}.setting-row.selected{background:var(--primary-soft)}.setting-row>svg{color:var(--text-muted);flex:none;margin-top:2px}.card>header{border-bottom:1px solid var(--border);align-items:flex-start;gap:10px;padding:16px 20px;display:flex}.card>header>svg{color:var(--primary);flex:none;margin-top:2px}.card>header p{color:var(--text-muted);margin-top:2px;font-size:12.5px;line-height:18px}.setting-row>.badge,.setting-row>input,.setting-row>.btn{flex:none}.card>header>div{flex:1;min-width:0}.demo-tabs{flex-wrap:wrap;gap:.6rem;display:flex}.demo-columns{grid-template-columns:minmax(0,1fr) minmax(0,1fr);align-items:start;gap:1.4rem;display:grid}.demo-form{flex-direction:column;gap:1rem;display:flex}.demo-field{flex-direction:column;gap:.4rem;font-size:.875rem;font-weight:600;display:flex}.demo-field input,.demo-field select,.demo-field textarea{box-sizing:border-box;border:1px solid var(--border);background:var(--surface);width:100%;min-height:42px;color:var(--text);font:inherit;border-radius:8px;padding:.65rem .75rem;font-weight:400}.demo-field textarea{resize:vertical;min-height:94px}.demo-field :focus-visible{outline-offset:2px;outline:2px solid #2563eb}.demo-pair{grid-template-columns:1fr 1fr;gap:1rem;display:grid}.demo-check{align-items:flex-start;gap:.6rem;margin:.8rem 0;font-size:.875rem;display:flex}.demo-check input{flex-shrink:0;width:18px;height:18px;margin-top:.2rem}@media (max-width:900px){.demo-columns{grid-template-columns:minmax(0,1fr)}}@media (max-width:480px){.demo-pair{grid-template-columns:minmax(0,1fr)}}.account-access{color:#111827;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#fff;grid-template-columns:51.3% 48.7%;min-height:100svh;font-size:14px;line-height:1.45;display:grid}.account-access h1,.account-access h2{letter-spacing:-.025em;color:inherit;margin:0;font-size:24px;font-weight:700;line-height:1.3}.access-registration{color:#fff;background:#374151;justify-content:center;align-items:center;min-height:100svh;padding:100px 32px 76px;display:flex;position:relative}.access-brand{color:#fff;align-items:center;gap:12px;font-size:24px;font-weight:650;text-decoration:none;display:flex;position:absolute;top:32px;left:40px}.access-brand img{background:#fff;border-radius:9px;padding:4px}.access-register-body{width:272px;max-width:100%}.access-audience{color:inherit;text-align:center;margin:10px 0 26px;font-size:13px}.access-register-body h2,.access-login-body h1{text-align:center;white-space:normal}.access-login{background:#fff;justify-content:center;align-items:center;padding:80px 32px;display:flex}.access-login-body{width:350px;max-width:100%}.access-field{margin:0 0 15px}.access-field label{margin-bottom:5px;font-size:13px;font-weight:600;display:block}.access-field label>span:not(.access-optional){color:#b91c1c}.access-registration .access-field label>span:not(.access-optional){color:#fda4af}.access-optional{font-size:11px;font-weight:400}.access-field input{width:100%;height:39px;font:inherit;color:#111827;caret-color:#111827;background:#fff;border:1px solid #d1d5db;border-radius:4px;padding:8px 12px;font-size:13px}.access-field input::placeholder{color:#6b7280;opacity:1}.account-access :focus-visible,.account-plans :focus-visible{outline-offset:3px;outline:3px solid #2563eb}.access-registration :focus-visible{outline-color:#bfdbfe}.account-access h1:focus,.account-access h2:focus,.account-plans h1:focus{outline:none}.account-access ::selection{color:#111827;background:#bfdbfe}.access-primary{color:#fff;width:100%;min-height:40px;font:inherit;cursor:pointer;background:#030712;border:1px solid #030712;border-radius:4px;padding:9px 15px;font-size:13px;font-weight:600;display:block}.access-primary:hover:not(:disabled){background:#1f2937}.access-primary:disabled{opacity:.6;cursor:wait}.access-password{position:relative}.access-password input{padding-right:44px}.access-password button{color:#4b5563;cursor:pointer;background:0 0;border:0;place-items:center;width:40px;height:39px;display:grid;position:absolute;top:0;right:0}.access-forgot{justify-content:flex-end;margin:-3px 0 19px;display:flex}.access-forgot button,.access-text-button{color:inherit;font:inherit;cursor:pointer;text-underline-offset:3px;background:0 0;border:0;padding:8px 0;font-size:12px;text-decoration:underline}.access-text-button{justify-content:center;align-items:center;gap:6px;margin:9px auto 0;display:flex}.access-text-button:disabled{opacity:.6;cursor:default}.access-managed{text-align:center;color:#4b5563;text-underline-offset:3px;margin:24px 0 0;font-size:12px;text-decoration:underline;display:block}.access-description{overflow-wrap:anywhere;margin:0 0 18px;font-size:13px;line-height:1.6}.access-field-hint{color:#4b5563;margin:6px 0 12px;font-size:11px;line-height:1.5;display:block}.access-registration .access-field-hint{color:#dbe3ef}.access-error{color:#991b1b;background:#fef2f2;border-radius:4px;margin-bottom:18px;padding:12px;font-size:13px;line-height:1.5}.access-registration .access-error{color:#fff;background:#713238}.access-footer{color:#e2e8f0;margin:0;font-size:12px;position:absolute;bottom:28px;left:40px;right:32px}.access-mobile-switch{display:none}.account-status{color:#111827;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#fff;place-items:center;min-height:100svh;padding:32px;display:grid}.account-status section{gap:20px;width:100%;max-width:420px;display:grid}.account-status h1{color:inherit;margin:0;font-size:24px;line-height:1.3}.account-status p{margin:0;line-height:1.6}.account-status a{color:inherit}.account-status .access-primary{text-align:center;color:#fff;min-height:44px;text-decoration:none}.account-status :focus-visible{outline-offset:3px;outline:3px solid #2563eb}.account-plans{color:#111827;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;background:#fff;grid-template-columns:210px minmax(0,1fr);min-height:100svh;display:grid}.plan-sidebar{background:#fafafa;border-right:1px solid #e5e7eb}.plan-brand{color:#111827;align-items:center;gap:8px;padding:22px 16px;font-size:18px;font-weight:700;text-decoration:none;display:flex}.plan-nav-current{background:#f0f1f3;border-radius:5px;align-items:center;gap:10px;margin:28px 12px;padding:12px;font-size:13px;display:flex}.plan-topbar{color:#4b5563;border-bottom:1px solid #e5e7eb;justify-content:space-between;align-items:center;gap:16px;height:68px;padding:0 32px;font-size:13px;display:flex}.plan-topbar>div{align-items:center;gap:12px;display:flex}.plan-topbar button{color:#374151;font:inherit;cursor:pointer;background:0 0;border:0;padding:10px 0;text-decoration:underline}.plan-content{text-align:center;max-width:1100px;margin:0 auto;padding:70px 36px}.plan-content h1{color:#111827;letter-spacing:-.02em;font-size:28px;line-height:1.3}.plan-content>p{color:#4b5563;margin:12px auto 0;font-size:14px}.plan-grid{text-align:left;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px;margin:42px 0 22px;display:grid}.plan-card{cursor:pointer;background:#fff;border:1px solid #d1d5db;border-radius:8px;flex-direction:column;padding:25px 22px;display:flex;position:relative}.plan-card.selected{color:#fff;background:#050505;border-color:#050505}.plan-card:focus-within{outline-offset:3px;outline:3px solid #2563eb}.plan-card input{accent-color:#111827;width:18px;height:18px;position:absolute;top:20px;right:18px}.plan-card.selected input{accent-color:#fff}.plan-card h2{color:inherit;padding-right:20px;font-size:18px}.plan-price{font-variant-numeric:tabular-nums;margin:20px 0 12px;font-size:28px;font-weight:700}.plan-price span{margin-top:3px;font-size:12px;font-weight:400;display:block}.plan-card p{min-height:39px;font-size:12px;line-height:1.6}.plan-card ul{flex:1;gap:13px;margin:22px 0;padding:0;list-style:none;display:grid}.plan-card li{align-items:flex-start;gap:9px;font-size:12px;display:flex}.plan-card li svg{flex-shrink:0}.plan-selection-label{text-align:center;border:1px solid #9ca3af;border-radius:4px;padding:9px;font-size:12px;display:block}.plan-card.selected .plan-selection-label{color:#111827;background:#fff;border-color:#fff;font-weight:600}.plan-content .plan-test-note{max-width:550px;font-size:12px;line-height:1.6}.plan-continue{max-width:320px;margin:28px auto 0}.plan-content .plan-error{color:#991b1b;background:#fef2f2;border-radius:4px;padding:14px}.plan-checkout{text-align:left;border:1px solid #d1d5db;border-radius:8px;max-width:450px;margin:36px auto;padding:28px}.plan-checkout h2{color:#111827;font-size:20px}.plan-checkout dl{margin:24px 0}.plan-checkout dl div{border-bottom:1px solid #e5e7eb;justify-content:space-between;gap:16px;padding:12px 0;font-size:13px;display:flex}.plan-checkout dd{text-align:right;margin:0;font-weight:600}.plan-checkout p{margin-bottom:24px;font-size:13px;line-height:1.6}@media (max-width:800px){.account-plans{grid-template-columns:1fr}.plan-sidebar{border-bottom:1px solid #e5e7eb;border-right:0}.plan-brand{padding:16px 22px}.plan-nav-current{display:none}.plan-topbar{height:58px;padding:0 22px}.plan-content{padding:40px 22px}.plan-grid{gap:12px}.plan-card{padding:24px 16px}}@media (max-width:640px){.account-access{flex-direction:column;padding-top:60px;display:flex}.access-mobile-switch{background:#fff;border-bottom:1px solid #e5e7eb;gap:8px;height:60px;padding:8px 20px;display:flex;position:absolute;top:0;left:0;right:0}.access-mobile-switch button{color:#111827;font:inherit;cursor:pointer;background:#f3f4f6;border:0;border-radius:4px;flex:1;font-weight:600}.access-mobile-switch button[aria-pressed=true]{color:#fff;background:#111827}.access-registration,.access-login{align-items:flex-start;min-height:calc(100svh - 60px);padding:110px 26px 85px}.access-login{padding-top:100px}.access-brand{font-size:22px;top:25px;left:26px}.access-register-body,.access-login-body{width:350px}.account-access[data-mobile-view=login] .access-registration,.account-access[data-mobile-view=register] .access-login{display:none}.access-footer{bottom:26px;left:26px}.access-field input,.access-primary,.access-password button{min-height:44px}.access-field input{font-size:16px}.access-password button{width:44px;height:44px}.access-forgot button,.access-text-button,.access-managed{justify-content:center;align-items:center;min-height:44px;display:flex}.plan-grid{grid-template-columns:1fr;gap:16px;margin-top:30px}.plan-card{padding:24px}.plan-card p{min-height:0}.plan-price span{margin-left:6px;display:inline}.plan-content h1{font-size:25px}.plan-checkout{padding:22px}}.access-registration .access-field input{color:#fff;caret-color:#fff;background:0 0;border-color:#a8b3c4}.access-registration .access-field input::placeholder{color:#d1d9e5}.access-registration .access-password button{color:#e2e8f0}.access-heading{justify-content:center;align-items:center;gap:12px;margin:0 -30px 28px;display:flex}.access-heading .access-audience{margin:8px 0 0}.access-heading-icon{color:#111827;flex:0 0 48px;place-items:center;height:48px;display:grid}.access-registration .access-heading-icon{background:#fff;border-radius:3px}.access-forgot{justify-content:flex-start;margin:16px 0 0}@media (max-width:640px){.access-heading{gap:8px;margin-left:0;margin-right:0}.access-heading h1,.access-heading h2{font-size:22px}.access-heading-icon{flex-basis:36px;height:36px}.access-heading-icon svg{width:32px;height:32px}}.access-email-dialog{color:#111827;text-align:center;background:#fff;border:0;border-radius:12px;width:min(420px,100vw - 40px);max-height:calc(100svh - 40px);margin:auto;padding:40px 28px 28px;position:fixed;inset:0;overflow:auto;box-shadow:0 20px 60px #03071233}.access-email-dialog::backdrop{background:#11182799}.access-email-dialog>svg{margin:0 auto 18px}.access-email-dialog h2{color:#111827;margin:0 0 12px;font-size:24px;line-height:1.3}.access-email-dialog p{overflow-wrap:anywhere;margin:0 0 16px;font-size:14px;line-height:1.6}.access-email-dialog .access-email-recipient{color:#4b5563;margin-bottom:24px;font-size:13px}.access-dialog-close{color:#4b5563;cursor:pointer;background:0 0;border:0;border-radius:4px;place-items:center;width:44px;height:44px;display:grid;position:absolute;top:8px;right:8px}.access-dialog-close:hover{color:#111827;background:#f3f4f6}.organization-setup{--setup-canvas:#fafafa;--setup-surface:#fff;--setup-text:#18181b;--setup-muted:#62626b;--setup-border:#e4e4e7;--setup-soft:#f4f4f5;--setup-error:#991b1b;--setup-error-bg:#fef2f2;--setup-focus:#2563eb;background:var(--setup-canvas);min-height:100svh;color:var(--setup-text);--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;font-size:14px;line-height:1.5;position:relative}.organization-setup h1,.organization-setup p{color:inherit;margin:0}.organization-setup :focus-visible{outline:3px solid var(--setup-focus);outline-offset:3px}.organization-topbar{border-bottom:1px solid var(--setup-border);background:var(--setup-surface);z-index:1;justify-content:space-between;align-items:center;height:68px;padding:0 28px;display:flex;position:relative}.organization-brand{letter-spacing:-.025em;align-items:center;gap:10px;font-size:20px;font-weight:700;display:flex}.organization-brand img{object-fit:contain}.organization-text-button{min-height:44px;color:inherit;font:inherit;text-underline-offset:3px;cursor:pointer;background:0 0;border:0;padding:8px 4px;font-size:13px;text-decoration:underline}.organization-text-button:hover:not(:disabled){color:var(--setup-muted)}.organization-text-button:disabled{opacity:.55;cursor:default}.organization-preview{border-right:1px solid var(--setup-border);background:var(--setup-surface);pointer-events:none;-webkit-user-select:none;user-select:none;width:240px;position:absolute;top:68px;bottom:0;left:0;overflow:hidden}.organization-preview-menu{filter:blur(3px);opacity:.4;padding:30px 18px}.organization-preview-picker,.organization-preview-item{border-radius:6px;align-items:center;gap:12px;padding:13px 12px;display:flex}.organization-preview-picker{border:1px solid var(--setup-border);margin-bottom:35px;font-size:12px}.organization-preview-picker svg{flex-shrink:0}.organization-preview-item{margin-bottom:8px}.organization-preview-item:nth-child(2){background:var(--setup-soft)}.organization-main{place-items:center;min-height:calc(100svh - 68px);margin-left:240px;padding:36px 32px;display:grid}.organization-stage{width:100%;max-width:540px}.organization-progress{justify-content:center;align-items:center;gap:10px;font-size:12px;display:flex;color:var(--setup-muted)!important;margin-bottom:22px!important}.organization-progress strong{color:var(--setup-text);font-weight:500}.organization-progress>span{color:var(--setup-muted);margin:0 6px}.organization-panel{background:var(--setup-surface);border:1px solid var(--setup-border);border-radius:12px;padding:32px;box-shadow:0 8px 28px #18181b08,0 1px 3px #18181b04}.organization-panel-heading{text-align:center;margin-bottom:28px}.organization-icon{border:1px solid var(--setup-border);background:var(--setup-canvas);border-radius:10px;place-items:center;width:52px;height:52px;margin:0 auto 18px;display:grid}.organization-panel h1{letter-spacing:-.035em;text-wrap:balance;font-size:27px;font-weight:650;line-height:1.3}.organization-panel h1:focus{outline:none}.organization-panel-heading>p:first-of-type{margin:8px 0;font-size:15px;font-weight:500}.organization-panel-heading .organization-intro{color:var(--setup-muted);font-size:13px;line-height:1.7}.organization-field{margin-bottom:20px}.organization-field label{margin-bottom:7px;font-size:13px;font-weight:600;display:block}.organization-field input,.organization-field select{border:1px solid var(--setup-border);background:var(--setup-surface);width:100%;min-width:0;height:44px;color:var(--setup-text);font:inherit;border-radius:6px;padding:10px 12px}.organization-field select{appearance:auto}.organization-field input::placeholder{color:var(--setup-muted);opacity:1}.organization-field input[aria-invalid=true]{border-color:var(--setup-error)}.organization-field input:disabled,.organization-field select:disabled{opacity:.6;cursor:wait}.organization-field>p{color:var(--setup-muted);margin-top:7px;font-size:12px;line-height:1.5}.organization-field>.organization-field-error{color:var(--setup-error)}.organization-plan{justify-content:space-between;align-items:center;gap:12px;padding:0 0 16px;font-size:12px;display:flex}.organization-plan>span{align-items:center;gap:7px;display:flex}.organization-plan svg{flex-shrink:0}.organization-primary{border:1px solid var(--setup-text);background:var(--setup-text);width:100%;min-height:44px;color:var(--setup-surface);font:inherit;cursor:pointer;border-radius:6px;justify-content:center;align-items:center;gap:10px;padding:11px 16px;font-weight:600;display:flex}.organization-primary:hover:not(:disabled){background:#303036}.organization-primary:disabled{opacity:.55;cursor:wait}.organization-after{text-align:center;font-size:12px;color:var(--setup-muted)!important;margin:12px 0 24px!important}.organization-connections{border-top:1px solid var(--setup-border);padding-top:8px;font-size:12px}.organization-connections summary{cursor:pointer;justify-content:space-between;align-items:center;gap:12px;min-height:44px;font-weight:500;list-style:none;display:flex}.organization-connections summary::-webkit-details-marker{display:none}.organization-connections summary svg{flex-shrink:0}.organization-connections[open] summary svg{transform:rotate(180deg)}.organization-connections>div{color:var(--setup-muted);padding:4px 0 0;line-height:1.7}.organization-connections ul{margin:14px 0;padding:0;list-style:none}.organization-connections li{border-bottom:1px solid var(--setup-border);flex-wrap:wrap;justify-content:space-between;align-items:baseline;gap:2px 12px;padding:8px 0;display:flex}.organization-connections strong{color:var(--setup-text);font-weight:500}.organization-locked{text-align:center;justify-content:center;align-items:center;gap:7px;font-size:12px;display:flex;color:var(--setup-muted)!important;margin:20px 0 8px!important}.organization-locked svg{flex-shrink:0}.organization-private{text-align:center;max-width:440px;font-size:11px;line-height:1.6;color:var(--setup-muted)!important;margin:0 auto!important}.organization-error{background:var(--setup-error-bg);color:var(--setup-error);overflow-wrap:anywhere;border:1px solid #fecaca;border-radius:6px;margin-bottom:20px;padding:14px;font-size:13px}.organization-error a{min-height:44px;color:inherit;align-items:center;margin-right:12px;text-decoration:underline;display:inline-flex}.organization-error button{margin-right:12px}@media (max-width:1000px){.organization-preview{width:180px}.organization-main{margin-left:180px}}@media (max-width:700px){.organization-preview{display:none}.organization-main{margin-left:0;padding:28px 16px}.organization-topbar{height:64px;padding:0 20px}.organization-brand{font-size:18px}.organization-panel{padding:26px 22px}.organization-panel h1{font-size:25px}.organization-field input,.organization-field select{font-size:16px}.organization-progress{gap:7px;font-size:11px}.organization-plan{flex-wrap:wrap;gap:0 12px}.organization-main{min-height:calc(100svh - 64px)}}@media (max-width:360px){.organization-panel{padding:24px 18px}.organization-panel h1{font-size:23px}}